Welcome
Welcome to DEPENDCORE. These Terms and Conditions (“Terms”) govern your use of our products, services, and website. By engaging with DEPENDCORE, you agree to these Terms in full. If you do not agree, please refrain from using our services.
1. Company Overview
DEPENDCORE is a registered corporate and NGO supply agency based in Bangladesh. We offer goods and services primarily through tenders, framework agreements, and direct procurement to corporate houses, non-governmental organizations (NGOs), and international NGOs (INGOs).
2. Eligibility
- A legally registered entity (corporate, NGO, INGO, or governmental body)
- Authorized to make procurement decisions
- Compliant with all applicable procurement and anti-corruption laws in your country of operation
3. Orders and Acceptance
- All orders must be made in writing (email, tender documents, or signed contracts)
- Orders are subject to availability and formal acceptance by DEPENDCORE
- Quotes are valid for the duration specified and are subject to change upon expiry
4. Pricing and Payment Terms
- All prices are quoted in Bangladeshi Taka (BDT) or USD, exclusive of VAT unless otherwise stated
- Payment terms will be outlined in the contract or quotation
- Late payments may incur interest charges as per prevailing commercial rates in Bangladesh or as defined in the contract
5. Delivery and Logistics
- DEPENDCORE will coordinate logistics based on agreed timelines and delivery terms
- Delays caused by force majeure or unforeseen issues will be communicated
- Risk of loss transfers to the buyer upon delivery unless otherwise stated
6. Product Inspection and Acceptance
- All products and services must be inspected upon delivery
- Claims for defects must be reported within 5 working days
- Failure to notify constitutes acceptance
7. Returns and Replacements
- Returns accepted for defective, damaged, or incorrect items
- Must be requested within 7 working days with proof
- DEPENDCORE reserves discretion on replacement or refund
8. Warranty
- Warranty applies where provided by manufacturers
- SLA guarantees may apply if stipulated in agreements
9. Intellectual Property
All intellectual property rights, including logos, trademarks, and documentation, remain the exclusive property of DEPENDCORE or its partners.
10. Confidentiality
All parties agree to keep sensitive and business information confidential unless otherwise agreed in writing.
11. Anti-Corruption and Compliance
- Zero-tolerance policy on bribery and unethical conduct
- Clients must comply with FCPA, UK Bribery Act, and Bangladesh ACC Act
12. Limitation of Liability
- No liability for indirect or consequential damages
- Liability limited to value of goods/services in contract
13. Force Majeure
DEPENDCORE shall not be held responsible for failure to perform obligations due to causes beyond its control including:
- Natural disasters
- War or terrorism
- Civil unrest
- Government restrictions
- Pandemics or epidemics
14. Governing Law and Dispute Resolution
- Terms governed by laws of Bangladesh
- Disputes to be resolved through BIAC if not amicably settled
15. Changes to Terms
DEPENDCORE reserves the right to modify these Terms. Updates will be posted on our website and effective upon posting.
16. Contact Information
info@dependcore.com
+8801712378526
House #12, Road #3, Nikunja 2, Khilkhet, Dhaka 1229